Afterpay FAQ's

 

HOW DO I USE AFTERPAY?

Simply shop online or in-store and add items to your shopping bag and checkout as normal. At the checkout choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details. Returning customers simply log in to make their purchase. It’s that easy!
Please note that all items in your bag must be eligible for Afterpay or it will not show up as an option. A minimum purchase amount may apply and you must meet additional eligibility requirements to quality.

WHERE CAN I USE AFTERPAY?

Afterpay can be applied to purchases made on the retailer website or in-store.

HOW DOES THE PAYMENT SCHEDULE WORK?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.

You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

WHAT IF I CAN’T PAY AN AFTERPAY INSTALLMENT?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

WHERE CAN I FIND COMMON QUESTIONS ABOUT PAYMENTS?

Check out the Afterpay Payments FAQ

IS THERE A LIMIT TO MUCH I CAN SPEND ON A SINGLE TRANSACTION?

Yes, all orders must be between $35-$1000.

WHAT PRODUCTS ARE NOT ELIGIBLE FOR PURCHASE USING AFTERPAY?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING AFTERPAY?

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets or Return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com.